Shipping Policy

At Paw Play, we're committed to getting your pet's new favorite products to you as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times are generally between 7–15 business days, depending on your location and the product ordered.

While many orders arrive sooner, shipping times may occasionally be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak holiday periods.

Shipping Costs

We offer free shipping on qualifying orders as displayed on our website. Any applicable shipping charges will be calculated and shown at checkout before your purchase is completed.

Order Tracking

Once your order ships, tracking information will be provided whenever available so you can monitor your shipment's progress.

Incorrect Addresses

Please ensure your shipping information is accurate before placing your order. Paw Play is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping addresses provided at checkout.

Questions About Your Order

If you have any questions regarding your shipment, please contact us through our Contact Us page and our team will be happy to assist you.

Thank you for choosing Paw Play.

Happy Pets. Happy Hearts. 🐾